Is Swell Search free to use?

Yes it is - you just have to register as a member then you can access the Reports and Forecasts plus much more features on the website.

When does Swell Search update the surfing conditions?

Swell Search updates the surfing conditions on the weekends. Two updates are completed on Saturday and two updates are completed on Sunday. Update times vary depending on the season.

When does Swell Search update the forecasts?

Swell Search updates the forecasts daily at 8pm.

How do I become a Swell Search member?

Just click on the 'Join Up Now' tab on the 'Home Page' menu bar and follow the steps.

What if I forgot my username?

Click the 'forgotten password?' tab which is located in the top left hand corner of the webpage. Once you have clicked 'forgotten password?' just follow the steps.

What if I forgot my password?

Click the 'forgotten password?' tab which is located in the top left hand corner of the webpage. Once you have clicked 'forgotten password?' just follow the steps.

Is it easy to change my account details?

Yes. Log into your Swell Search account and click 'My Account' tab which is located on the top menu bar. Once you have clicked 'My Account' just change your details.

Are my personal details safe?

Yes, for more information see our Privacy Policy.

If I have a question who can I ask?

Click the 'Contact Us' tab which is located on the bottom menu bar of the Swell Search website. Complete the enquiry form and you will recieve an email response or phone call (depending on which option you selected).

Why has the report not been updated on time?

During light to heavy rainfall periods the reports may be delayed. The reason for this is the added workload required to protect the data equipment.

Why has the report been cancelled?

During severe weather conditions reports may be cancelled. The reason for this is the added workload required to protect the data equipment.

How do I unsubscribe to the Swell Search monthly newsletter?

Log into your account. Click on the tab 'Account' which will be located on the far right of the top menu bar. Scroll down the page until you see the heading subscriptions. Click on the box next to the text 'Would like to receive the Swell Search monthly newsletter.'

How do I unsubscribe to the Swell Search regional reports?

Log into your account. Click on the tab 'Account' which will be located on the far right of the top menu bar. Scroll down the page until you see the heading subscriptions. Click on the box next to the text 'Would like to receive daily regional reports via email.'

Can I upgrade to a VIP member?

Yes. It is very, very simple! Log into your account click on 'My Account' tab which is located on the top menu bar and then follow the payment instructions.

How can I cancel my Standard Swell Search membership?

Standard Swell Search membership can not be cancelled by a member. To cancel your membership please email support@swellsearch.com.au and a consult will cancel your membership for you ASAP.

Why is one of the breaks always highlighted in red on the Coast Area Map?

This is to give Standard and Non-members a chance to see what a Swell Search VIP member recieves.

How do I unsubscribe to the Swell Search monthly newsletter?

Log into your account. Click on the tab 'Account' which will be located on the far right of the top menu bar. Scroll down the page until you see the heading subscriptions. Click on the box next to the text 'Would like to receive the Swell Search monthly newsletter.'

How do I unsubscribe to the Swell Search regional reports?

Log into your account. Click on the tab 'Account' which will be located on the far right of the top menu bar. Scroll down the page until you see the heading subscriptions. Click on the box next to the text 'Would like to receive daily regional reports via email.'

How much does it cost to become a VIP member?

It will only cost you $10 dollars per month to become a VIP Swell Search member.

Are my credit card details safe?

Yes, we use a completely secure payment system so your details are totally protected. For more information please see our Privacy Policy.

Am I locked into a contract?

No, we do not operate a contract system.

What payment structure does Swell Search offer?

An automatic payment structure. Each month $10 dollars will be deducted from your account via Pay Pal. You can cancel your subscription at anytime and no fees will apply.

How do I cancel my VIP membership?

Log into your Swell Search account and click on 'My Account' which is located on the top menu bar. Click 'cancel subscription', this will take you to Pay Pal where you will then follow the instructions to cancel your membership.

Can I print out more than one copy of my VIP Card?

Yes, just log into your account and click 'VIP Card' which is located on the top menu bar and print out as many VIP cards as you require.

Is it easy to use my VIP Card?

Yes it is very easy! Just follow the instructions on the VIP Card webpage.

Why is one of the breaks always highlighted in red on the Coast Area Map?

This is to give Standard and Non-members a chance to see what a Swell Search VIP member receives.